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About
Convergys Corp. engages in the provision of relationship management solutions. It focuses on customer management through every customer interaction. The firm's services include customer care, revenue generation and retention, technical support, collections, analytics, and omnichannel technology. The company was founded in 1998 and is headquartered in Cincinnati, OH. | |||
Description
Convergys Corporation provides customer management services to communications and media, technology, financial services, retail, and healthcare industries in North America and internationally. The company offers solutions across the customer lifecycle, including sales, customer service, technical support, customer retention, and collection services; and solutions in contact center technology comprising multichannel interaction, cross-channel integration framework, real-time decisioning engine, robotic process automation, intelligent notification, campaign management, personalized care, personalized selling, agent productivity, and retention solutions. It also provides analytics and consulting, and software solutions, including integrated customer experience analytics, post-contact surveys, relational loyalty research, customer segmentation and profiling, call elimination analysis, analysis of customer effort, digital channel optimization, and integrated contact center analytics solutions, as well as voice of customer SaaS software for measuring customer satisfaction. The company operates 149 contact centers and 99,700 production workstations. Convergys Corporation was founded in 1998 and is based in Cincinnati, Ohio. | |||
